Managed Services
24×7 monitoring, SLA-backed support, and lifecycle management — in the engagement model that actually fits how your team works.
Three ways to work with us — pick what fits
These three models get confused often. Here's the difference, in plain terms.
Managed NOC
Fully outsourced, ongoing
Who watches: Our NOC team, 24×7
Best for: No internal team to monitor overnight or on weekends
Commitment: Ongoing managed contract
Tech Support AMC
Unlimited calls within the AMC period
Who watches: Your own team
Best for: Wants expert backup all month, without full outsourcing
Commitment: Monthly / annual AMC contract
Per-Call Support
Support billed per incident
Who watches: Your own team
Best for: Occasional issues, no ongoing commitment wanted
Commitment: None — pay per call
Not sure which fits? Ask yourself: do you want us fully managing this, or your own team handling it with us as backup? That answer points to Managed NOC vs. AMC/Per-Call — then it's just a question of how often you expect to need us.
Simple rule of thumb: without 24×7 monitoring, it's a Tech Support AMC. With 24×7 monitoring, it's Managed NOC.
A real escalation structure, not a single support inbox
Every managed engagement runs through three tiers, so routine monitoring doesn't wait on senior engineers — and hard problems don't get stuck with a junior one.
NOC Monitoring
Round-the-clock watch for alerts, incidents, and first-line response — the layer that never sleeps.
Network Engineers
Hands-on troubleshooting and configuration work during extended hours, for issues that need more than first-line response.
Senior Network Architects
Our senior architects bring 15+ years of combined experience across ISP, telecom, and data center environments, with on-call coverage for P1 incidents outside business hours.
Deep-dive support available under any model
BNG Support (Hardware & Virtual)
Support for both Hardware BNG and Virtual BNG, covering PPPoE and IPoE, regardless of manufacturer. CGNAT is handled as part of BNG support, or available as a standalone consultation.
BGP / Core Support
Routing engineering and support for BGP and core network infrastructure — for teams concerned about network reliability, outages, or misconfigurations at the routing layer.
Which one do you need?
| If you're thinking... | You probably need |
|---|---|
| "We want you fully monitoring our network 24×7" | Managed NOC |
| "Our IT team is stretched thin" | Managed IT (see Enterprise & DC IT) |
| "We need help but don't want a full contract" | Per-Call Support |
| "We run it ourselves but want expert backup all month" | Tech Support AMC |
| PPPoE/IPoE or BNG issues, any vendor | BNG Support |
| Worried about routing outages | BGP / Core Support |
| "We don't know DNS is down until customers call" | ZenDNS Premium — see product page |