We get asked to explain the difference between these three models on nearly every sales call, which tells us the difference isn't obvious from the outside. Here's the plain version.
The one-question test
Ask yourself: do you want us fully managing this, or your own team handling it with us as backup?
If the answer is "fully managing it" — you want Managed NOC. If the answer is "our own team handles it" — you're choosing between Tech Support AMC and Per-Call Support, and the next question is how often you expect to need us.
Managed NOC — we run it, proactively
Our NOC team watches your network 24×7. This is the right fit if you have no internal team to monitor overnight or on weekends, and an incident at 3 a.m. needs to be caught and handled without waiting for someone to notice in the morning. It's an ongoing managed contract — not something you turn on for a single incident.
Simple rule of thumb: without 24×7 monitoring, it's a Tech Support AMC. With 24×7 monitoring, it's Managed NOC.
Tech Support AMC — they run it, we're on call
Your own team handles day-to-day monitoring and operations, and you get unlimited calls to us within the AMC period whenever something comes up that needs deeper expertise. This fits teams that want expert backup available all month without handing over full operational control. It's a monthly or annual contract, priced for that ongoing availability.
Per-Call Support — no contract, pay as needed
No ongoing commitment. You call when you have a specific issue, and it's billed per incident. This is the right fit for occasional issues where an ongoing contract doesn't make sense — but it means no guaranteed response time and no proactive monitoring on our end.
A quick self-check
- "We want you fully monitoring our network 24×7" → Managed NOC
- "Our IT team is stretched thin" → Managed IT
- "We need help but don't want a full contract" → Per-Call Support
- "We run it ourselves but want expert backup all month" → Tech Support AMC
What's underneath all three
Regardless of which model you choose, support runs through a real escalation structure — 24×7 L1 NOC monitoring, L2 network engineers for hands-on troubleshooting, and L3 senior architects (15+ years combined experience across ISP, telecom, and data center environments) for the hard problems and on-call P1 coverage after hours. The model determines how you access that structure, not whether it exists.
Still not sure? See the full breakdown on our Managed Services page, or just tell us how your team works — we'll recommend one directly.